Gaming on Hey22 is meant to be fun — a way to unwind, enjoy exciting games, and maybe cheer on your favourite PBA team. We want every player to stay in control, play within their budget, and know when to take a break. This page covers everything you need to play safely.
Our Commitments
We've built tools and practices into the platform so that enjoying Hey22 never has to come at the cost of your wellbeing or your family's.
Set a personal gaming budget before you start and stick to it. Hey22 encourages all players to decide on a maximum spend per session — and treat it as a firm limit, not a starting point.
It's easy to lose track of time when you're enjoying a good game. We encourage players to set a time limit per session and take regular breaks, especially during long playing periods.
If you feel you need a break from gaming, you can request a self-exclusion period through our support team. During this time, your account will be restricted from placing bets or making deposits.
Hey22 is strictly for adults aged 21 and above. We verify age during registration and KYC, and any account found to belong to a minor will be immediately suspended and all activity voided.
Our support team is available around the clock. If you or someone you know is showing signs of problem gambling, reach out to us directly through the live chat on the platform.
Online gaming involves real financial risk. Hey22 never promises guaranteed wins, sure bets, or risk-free outcomes. Every game is based on chance, and losses are always possible.
Know the Signs
Most players enjoy online gaming as a form of entertainment — the same way you'd watch a basketball game or catch a movie. But for some people, gaming can gradually become a problem. Knowing the early warning signs helps you stay in control before things escalate.
Honestly ask yourself the questions on the right. If you find yourself saying yes to several of them, it may be worth taking a break and speaking to someone you trust — or reaching out to our support team.
Account Controls
Hey22 gives you practical options to manage how you engage with the platform. These tools are available through our support team.
Request a daily, weekly, or monthly deposit cap to keep your spending within a range you are comfortable with. Once set, limits can only be reduced immediately — increases take a cooling-off period.
Ask our support team to set up session reminders so you receive a notification after a certain period of continuous play — a simple nudge to step back and take a breath.
Take a short break from the platform — from 24 hours up to several weeks — without permanently closing your account. Your account is suspended during this period and reactivated when the time is up.
For a more serious break, you can request self-exclusion for an extended period. During self-exclusion, you will not be able to log in, deposit, or place bets. Contact our support team to activate this.
One of the most important mindsets to carry when you play on Hey22 is that gaming is a form of entertainment — like going to the cinema or watching a live PBA game. You pay for the experience, not a guaranteed return. Slots, live casino games, sports betting, and fish games all involve an element of chance, and the house edge means that over time, losses are the norm rather than the exception.
That does not mean gaming is not enjoyable — millions of players across Manila, Cebu, Davao, and the rest of the Philippines enjoy it every day for the thrill, the social aspect, and the excitement. But it does mean you should never bet money you cannot afford to lose, and you should never look to gaming as a way to solve financial problems.
Problem gambling does not happen overnight — it usually develops gradually. The earlier it is recognised, the easier it is to address. Beyond the self-check questions above, here are broader patterns to be aware of, both for yourself and for people around you.
If any of these apply to you or someone close to you, please do not ignore them. Reach out to a trusted person, contact our support team through the platform, or seek professional guidance. There is no shame in asking for help, and taking action early makes a real difference.
If you share a device or a home with others — especially younger family members — we strongly encourage you to keep your Hey22 account credentials private. Never allow anyone under 21 to access the platform using your account. Log out after every session on shared devices, and use a strong, unique password that others would not guess.
If you suspect that someone in your household has been accessing your account without your knowledge, contact our support team immediately. We can help review your account activity and take the appropriate steps to secure it.
Our support team is available 24/7 through the live chat feature on the Hey22 platform. You can also email us at [email protected] (plain text — not a clickable link). Whether you want to set a deposit limit, request a cooling-off period, ask about self-exclusion, or just talk through a concern, we are here and ready to help — without judgment.
Common Questions
Play Smart, Play Safe
Great gaming starts with the right mindset. Sign up today, set your limits, and enjoy all the games Hey22 has to offer — slots, live casino, sports betting, and more — all in Philippine Peso.