Hey22 Privacy Policy

1 Overview and Scope

This Privacy Policy applies to all users of the Hey22 platform, accessible at hey22.vu. It covers how we collect, process, store, and protect your personal information when you register an account, make a deposit or withdrawal, use any of our games, or otherwise interact with the platform.

By creating an account or continuing to use Hey22, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not proceed with registration. For questions about anything in this document, you can reach us at [email protected].

2 Information We Collect

We collect different types of information depending on how you use the platform. This falls into two main categories: information you give us directly and information collected automatically.

Information you provide directly:

• Full name, date of birth, and contact details (email address, mobile number) provided at registration.
• Government-issued ID documents submitted during identity verification (e.g., PhilSys national ID, passport, driver's license).
• Residential address, which may be required during account verification or withdrawal processing.
• Any messages, queries, or documents you send to our support team.

Information collected automatically:

• Device information such as device type, operating system, and browser version.
• IP address and approximate geographic location at the time of login or transaction.
• Session data including login timestamps, pages visited, and actions taken within the platform.
• Transaction records including deposit amounts, withdrawal requests, game history, and bonus activity.

Data Type	Why We Collect It
Name and date of birth	Account registration and age verification (21+)
Contact details	Account communication, OTP delivery, support
Government ID	KYC / identity verification before withdrawal processing
Payment data	Processing deposits and withdrawals in PHP
Device and IP data	Fraud prevention, security monitoring, access control
Game and betting history	Account management, dispute resolution, responsible gaming

3 How We Use Your Information

Hey22 uses the information we collect for specific, legitimate purposes related to operating the platform and serving our players. We do not use your data for purposes beyond what is described here without your consent.

• Account management: Creating and maintaining your Hey22 account, processing logins, and sending account-related notifications.
• Identity and age verification: Confirming that you meet the 21+ age requirement and verifying your identity in line with applicable KYC requirements.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso through our supported local payment channels.
• Platform security: Detecting and preventing fraud, unauthorised access, money laundering, and other prohibited activities.
• Customer support: Responding to your inquiries, resolving disputes, and improving our service based on your feedback.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problematic gaming behaviour, and providing appropriate resources.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, performance, and overall user experience.
• Legal compliance: Meeting obligations under applicable laws, responding to lawful requests from authorities, and maintaining required records.

4 When We Share Your Data

Hey22 does not sell your personal information. We share data only in the limited circumstances described below, and only to the extent necessary.

• Payment processors: We share transaction details with our payment partners to facilitate deposits and withdrawals in PHP. These partners are contractually required to handle your data securely.
• Identity verification providers: Third-party KYC service providers may process your ID documents to confirm your identity. They are bound by strict data handling agreements.
• Technology and platform providers: Our hosting, analytics, and infrastructure partners may have access to anonymised or aggregated platform data to support operations.
• Legal and regulatory authorities: We may disclose your information where required by law, court order, or a lawful request from a relevant authority. We will inform you when legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify affected users in such circumstances.

In all cases, third parties who receive your data are required to use it only for the stated purpose and to maintain appropriate security standards.

5 Payment Data and Security

All financial transactions on Hey22 are denominated in Philippine Peso (₱). We support local payment channels including Philippine online and mobile banking, and e-wallets. Payment card details, where applicable, are processed by our payment partners and are not stored on Hey22 servers.

We apply SSL encryption to all data in transit between your device and our platform. Sensitive account credentials are stored using industry-standard hashing and are never accessible in plain text — not even by our own staff.

6 Cookies and Tracking

Hey22 uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and help us understand how the platform is being used. We do not use tracking technologies to serve third-party advertising.

The main types of cookies we use include:

• Essential cookies: Necessary for the platform to function, such as maintaining your session after login. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings or notification choices.
• Analytics cookies: Help us understand which features are used most and where players encounter issues. Data from these cookies is aggregated and anonymised.

Most browsers allow you to control cookie settings. Disabling essential cookies will affect your ability to use the platform normally. For a full list of cookies in use, you can contact our support team.

7 Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter to meet legal, regulatory, and business requirements. Specific retention periods may vary by data type:

• Account and identity information is typically retained for the duration of your account and for up to five years following account closure, to meet record-keeping obligations.
• Transaction records may be kept for up to seven years in line with standard financial record requirements.
• Support and communication records are retained for a reasonable period to facilitate dispute resolution and service improvement.

When data is no longer required and retention obligations have been met, we securely delete or anonymise it.

8 Your Rights and Choices

As a Hey22 player, you have certain rights regarding your personal data. You can exercise any of the following by contacting our support team:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information in your account.
• Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
• Restriction: Ask us to limit processing of your data in certain circumstances.
• Objection: Object to specific uses of your data where we rely on legitimate interest as our legal basis.
• Portability: Request a copy of your data in a structured, machine-readable format where applicable.

We will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request to protect your account from unauthorised access.

9 Minors and Age Verification

Hey22 is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a minor has registered an account, we will immediately suspend the account, void any associated activity, and delete the personal data involved.

If you are a parent or guardian and believe a minor in your care has accessed Hey22, please contact our support team right away so we can investigate and take appropriate action.

10 Changes to This Policy

Hey22 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. Where appropriate, we will also notify registered players through the platform.

Your continued use of Hey22 after changes are posted means you accept the updated Privacy Policy. If you have concerns about any changes, feel free to reach out to our support team before continuing to use the platform.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to us:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: Available 24/7 directly through the Hey22 platform

For general questions about your account, game rules, or payments, our FAQ page is a good place to start. For information on responsible gaming resources and self-exclusion, visit our Responsible Gaming page.